Why should you use a free chatbot tool?
There are two types of tools that can help you and your business with your customer service and allow you to interact with your website visitors: Live chat and Chatbots.
Live chat tools allow you to communicate directly to your website visitors through a chat interface. Most free live chat tools notify you when a visitor leaves a message on your website and you can personally respond to that message through the tools interface. Live chat makes it possible to have real and personal conversations with your website visitors, however, it’s required that an actual person is available to answer the chats quickly. There are some fantastic free live chat tools that allow you to talk to your website visitors without any limits.
Chatbots are A.I. powered computer programs that allow you to chat to your website visitors questions through previously entered responses and custom-built chat sequences. Chatbots help you to automatically answer simple questions quickly without needing an actual person to respond. Of course, chatbots do lack a "human-feel", although some free chatbots allow a ‘human take-over’.
Nowadays you don’t need any coding experience or a large bag of money to build a well-functioning chatbot. There are a bunch of free chatbot tools out there that will help you to build automatic chat flows through drag & drop builders, which are intuitive and easy to use.
Whether you prefer a free chatbot or a live chat tool to help you out with your customer service, it’s extremely important to interact with your site visitors and it can help you to boost your conversions.
So step up your customer service game and grab that free chatbot or live chat tool above! 👆